Latest Update on Affiliated’s Efforts Around the COVID-19 Outbreak
Our Affiliated monitoring specialists may be working remotely, but our commitment to both you and your customers remains stronger than ever. Here’s the latest update on Affiliated’s efforts around the COVID-19 outbreak:
AlertMessage – As customers’ behaviors have recently evolved, AlertMessage has been a critical tool for many of our dealers. Launched by Affiliated in 2016, AlertMessage is an alarm notification and group chat service that notifies your customers instantly via text message of both high and low priority alarms and gives them the information they need to make critical decisions in real time. With AlertMessage, your customers will have the opportunity to quickly cancel or verify an alarm, right from their smartphone. AlertMessage can be quickly implemented across your account base and is a free service to Affiliated partners. To learn more, watch our explainer video or call our Account Management team at 800-434-4000 x3810. Our team stands ready to get your customers enrolled today.
Remote Monitoring – Over 85% of our monitoring specialists are currently working remotely. Our technology, engineering, and support teams have performed extraordinarily. They have worked around the clock to ensure the performance standards you have come to rely on. I would like to call special attention to our IT team whose advanced preparations have made this transition nearly seamless.
If you have any questions, please do not hesitate to contact us. We’ll continue to share regular updates with you.
Daniel Oppenheim, CEO