New Feature: Runaway Report and Notifications

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New Feature: Runaway Report and Notifications

We are excited to announce a new Affiliated Partner Portal feature that will help you quickly identify systems that need service and respond quickly.

Starting on November 30th, 2020, the Runaways section on the Portal Dashboard and the Runaways report will reflect accounts that have received a concentrated number of signals in a short period of time, triggering a Runaway status in our automation platform. This change, coupled with the Highest Signal Traffic report, will help you service your accounts more efficiently by alerting you to systems that need to be serviced immediately.

In addition to this Portal update, we can send you an instant notification if one of your systems becomes a runaway. If you are interested in setting up this automatic notification or have questions about the new Portal feature, please contact Account Management at 8004344000 x 3810 or email.