Important Notices

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New feature: Leave notes about your customers right in the Portal!

We’re excited to share the latest feature that’s just been added to the Affiliated Partner Portal: Account Notes!

With Account Notes, you and your team can put information about your customers right on the Site Info page. Whenever you view these customers’ accounts this information will be easily accessible.

You can use the Account Notes feature to take note of anything:

  • Service instructions
  • Billing status
  • Pet warnings
  • Internal data entry notes
  • And more!

Go ahead and try it. Just look for the Add Notes button on the Site Info page.

Demonstration of account notes functionality

We are excited to see how you use and enjoy this feature. If you need help using Account Notes, you can check out our updated Site & System Information guide. Please email Partner Support with any questions or feedback.

The Affiliated Product Team

Portal Update 3/1/2022

Thank you for using the Affiliated Portal! We’ve recently made updates to improve your experience that we would like to share with you.

Features

  • Payment Methods

    We have added the ability to view and update the payment methods Affiliated has on file to our online bill payment page. This is now available to everyone who already had access to the page. If you or someone on your team need access to this page, please contact Partner Support.

    Users who add credit cards will be advised of any credit card processing fees that will be incurred on future payments. Auto bill pay features are only available for bank accounts/EFT.

    We will be adding the ability to pay bills online by the end of this quarter!

Affiliated’s software development team is the largest in our industry, and we love making our tools better to help you run your business.

If you have any questions or suggestions, please reach out to Partner Support by email.

Thank you for partnering with us!

– Affiliated Monitoring Team

Enhancements to Our Customer Text Notification Platform

Affiliated Update

Affiliated is excited to announce an upgrade to our SMS text notification platform. This is the platform used to notify you and your customers about alarm events via text message. The upgrade further enhances the redundancy and performance of our text notification services. Additionally, it will allow us to offer some exciting new features and capabilities in the near future.

You and your customers will begin receiving text messages from a new sender. Previously all text notifications were sent from notifications@alertmessage.com, now you and your customers may receive text notifications from either 800-973-3003 or notifications@alertmessage.com.

The Affiliated Monitoring Team

Telephony Platform Upgrade

Affiliated Update

As we continue to grow, Affiliated will be conducting an upgrade to our state-of-the-art Avaya telephony platform. This will add new features, capabilities and extensive capacity for the future. This upgrade will occur at a point during the period of time from Saturday, August 21st at 3:00 AM to 4:00 AM Eastern Time. Please know that there may be a momentary reduction in our telephone call capacity during a very short period in that time window. IP and cellular communication will not be impacted.

These upgrades and improvements to our services and infrastructure allow Affiliated to offer the best monitoring services available and support the continued growth of our partners.

If you have any questions, please contact the Partner Support team at 800-523-4900 or partnersupport@affiliated.com.

The Affiliated Monitoring Team

On/Off Test Update: Manual Zone Entry

Thank you for using the Affiliated Portal! We’ve recently made updates to improve your experience that we would like to share with you.

Improvements

  • Manually Enter Test Zones

    Users now have the ability to manually enter zones to put on test, which are not on the existing zone list.

If you need to put a zone or signal on test that is not included in your system’s zones list, you have the option to manually enter one by clicking the “Manually enter zones” checkbox.


After clicking this, you will be prompted to enter a comma-separated list of zones or signals to put on test.

If you are unsure of how to use this feature properly and safely, we recommend contacting Partner Support for guidance.


Affiliated’s software development team is the largest in our industry, and we love making our tools better to help you run your businesses better.

If you have any questions or suggestions, please reach out to Account Management at 800‑434‑4000 x 3810 or by email.

Thank you for partnering with us!

– Affiliated Account Management

Scheduled Maintenance – Friday, July 30th at 10 PM EST

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Affiliated will be conducting an upgrade to our call recording system to implement a state of the art digital recording platform which gives us new features and capabilities. This will occur for a period of time during the window of Friday, July 30th, at 10 PM through Saturday, July 31st, at 6AM Eastern. Please know that certain call recordings from periods during this time may not be available.

This is part of our ongoing commitment to continuously improve our services and infrastructure.

If you have any questions, please contact the Partner Support team at 800-523-4900 or partnersupport@affiliated.com.

The Affiliated Monitoring Team

Portal Update – 4/21/21

Thank you for using the Affiliated Portal! We’ve recently made updates to improve your experience that we would like to share with you.

Features

  • Two-Factor Authentication

    Starting now, users logging into the Portal for the first time on a browser will be prompted to verify their identity using a code sent to an email or cell phone. Related to this, the Portal will no longer prompt users to verify their email address or cell phone number when logging in.

Affiliated’s software development team is the largest in our industry, and we love making our tools better to help you run your businesses better.

If you have any questions or suggestions, please reach out to Account Management at 800‑434‑4000 x 3810 or by email.

Thank you for partnering with us!

– Affiliated Account Management

Portal Update – 4/7/21

Thank you for using the Affiliated Portal! We’ve recently made updates to improve your experience that we would like to share with you.

Improvements

  • Zones Column Header Freeze

    We’re freezing the column headers on the Zones page so that you will always see them as you scroll down a long list of zones.

  • New Zone Focus

    We made it so the Zones page automatically scrolls down to any new zone being added.

Fixes

  • Fail-to-Test Event Issue

    We fixed a problem that was causing Fail-to-Test events to appear improperly in the Portal, causing problems when saving unrelated changed to System Information.

  • Fail-to-Test Display Issues on Linked Systems

    We resolved a problem that was causing the wrong set of Fail-to-Test settings to be displayed when toggling between linked systems.

Affiliated’s software development team is the largest in our industry, and we love making our tools better to help you run your businesses better.

If you have any questions or suggestions, please reach out to Account Management at 800‑434‑4000 x 3810 or by email.

Thank you for partnering with us!

– Affiliated Account Management

Portal Update – 3/31/21

Thank you for using the Affiliated Portal! We’ve recently made updates to improve your experience that we would like to share with you.

Features

  • AlarmNet Radio Cancellation Options

    We’re introducing new options for users, who are cancelling monitoring on AlarmNet accounts, which are billed through Affiliated. Now, after you’ve confirmed your password, the Portal will ask you if you want to Partial Cancel, Full Cancel, or keep the AlarmNet radio service. Note that if you choose to keep the radio service, Affiliated will continue to bill you monthly until it is cancelled.

Affiliated’s software development team is the largest in our industry, and we love making our tools better to help you run your businesses better.

If you have any questions or suggestions, please reach out to Account Management at 800‑434‑4000 x 3810 or by email.

Thank you for partnering with us!

– Affiliated Account Management

Portal Update – 3/22/21

Thank you for using the Affiliated Portal! We’ve recently made updates to improve your experience that we would like to share with you.

Improvements

  • Manual Fail-to-Test Settings

    We’re introducing a method for partners to enter fail-to-test setups that do not conform with the Portal defaults. The guides on updating site and system information and adding an account have been updated to accommodate these changes. We strongly recommend against playing with the new feature without consulting a Partner Support Specialist or Business Care Manager

Affiliated’s software development team is the largest in our industry, and we love making our tools better to help you run your businesses better.

If you have any questions or suggestions, please reach out to Account Management at 800‑434‑4000 x 3810 or by email.

Thank you for partnering with us!

– Affiliated Account Management